You can track your order by logging into your account. You can then view all the details of your order including dispatch dates, contact details we have for you, delivery address and order status.
Below is a little break down of what the different status mean:
- Order placed: Order is confirmed by Vivense London. The shipping process from stock or the manufacturing process will begin.
- Being prepared: The process of dispatch from stock or the manufacturing process has started.
- On the way: The dispatch from the stock process or manufacturing process has been completed and the product has been dispatched to the final mile delivery hub.
- Out for delivery: It's on its way from the final mile delivery hub to the delivery address.
- Delivered: The product has arrived at the delivery address.
- Returned: The item was returned from the shipping address.
- Cancelled: The order has been cancelled before the product reaches the delivery address.