Payment
- Why has my payment failed?
- Can I purchase gift vouchers?
- Are my card details secure?
- Will a credit search take place against me when using Klarna pay in 3?
- What do I need to provide when I make a Klarna payment in 3 purchases?
- How does Klarna work?
Customer Services
- Do you have live chat?
- How can I use my coupon?
- How can I reset my password?
- How can I update my contact preferences?
- How do I change my personal details?
- Which features do I have under My Account Page?
After Sales Services
- How do I cancel an order?
- Where can I find the assembly instructions?
- How can I get the spare part?
- How do I know that my return has been successfully registered?
- How can I return a product?
- I have received a faulty/damaged/missing item. What shall I do?
Product and Order Problems
- How can I return a product?
- What happens if the carriers lose my package?
- What should I do if an item was sent to me twice?
- How can I get the spare part?
- What should I do if I receive a wrong item?
- What should I do if I receive an order with missing parts or items?
Showroom and Services
Returns and Exchanges
- What are the warranty conditions for my products?
- What are the return conditions for my products?
- Is it possible to return my assembled product?
- The item arrived but won’t fit into the room of my choice?
- How will I be refunded?
- What are the refund times?
Deliveries and Services
- Can Vivense collect my old product after I purchase a new one?
- How does the installation process work?
- What is the size of the product and its packaging?
- It's been longer than the estimated lead time and I still haven’t received my order. What should I do?
- If I order several items, will they be delivered at the same time?
- What happens if the carriers lose my package?